Need help with LensSync? We’re here for you.

For questions about LensSync Pro access, subscriptions, restoring purchases, dual-camera recording, camera layouts, Green Screen, Motion Blur, saving combined or separate videos, device compatibility, permissions, or other LensSync features, contact us at:

[email protected]

When contacting support, please include:

• A brief description of the issue
• Your iPhone model
• Your iOS version
• Your LensSync app version
• The camera layout you were using
• A screenshot or screen recording, if applicable

Please do not send passwords, payment information, Apple Account details, private recordings, or other sensitive personal information.

LensSync is a dual-camera photo and video capture application. Simultaneous front and rear camera capture requires a compatible iPhone. Feature availability and performance may vary depending on the device, permissions, available storage, battery level, and device temperature.

LensSync processes camera composition and effects on your device. It does not provide cloud storage or automatic cloud backup. Keep separate backups of important photos and videos.

Subscription Support

Subscriptions are managed through Apple:

Settings → Your Name → Subscriptions → LensSync

You can use Restore Purchases inside LensSync to restore an active LensSync Pro subscription associated with your Apple Account.

For billing, cancellation, payment, or refund requests, please contact Apple Support.

Permission Support

LensSync may require access to: