Need help with ShotKeep? We’re here for you.
For questions about ShotKeep Pro access, subscriptions, restoring purchases, Photos access, screenshot indexing, text recognition, search results, Smart Collections, personal collections, favorites, sharing, deleting screenshots, device compatibility, or other ShotKeep features, contact us at:
When contacting support, please include:
Please do not send passwords, payment information, Apple Account details, unredacted private screenshots, or other sensitive personal information.
ShotKeep is a screenshot organization and search application. It uses on-device text recognition to make the words inside your screenshots searchable and to organize screenshots into Smart Collections.
Search and collection results may vary depending on screenshot quality, text visibility, language, available storage, battery level, and device temperature. Text recognition and automatic categorization may occasionally be incomplete or inaccurate.
ShotKeep processes text recognition and organization on your device. It does not upload your screenshots to ShotKeep servers or provide separate cloud storage. Your original screenshots remain in your Photos library and may be synchronized by iCloud Photos according to your Apple settings.
ShotKeep’s local text index, favorites, and personal collections are stored on your device. Removing the app may remove this local app data. Keep appropriate backups of important screenshots.
ShotKeep Pro subscriptions are managed through Apple:
Settings → Your Name → Subscriptions → ShotKeep
You can use Restore Purchases inside ShotKeep to restore an active ShotKeep Pro subscription associated with the same Apple Account used for the original purchase.