Need help with KeepFolder? We’re here for you.
For questions about KeepFolder Pro access, subscriptions, restoring purchases, Photos access, screenshot indexing, text recognition, search results, Smart Collections, personal collections, favorites, sharing, deleting screenshots, device compatibility, or other KeepFolder features, contact us at:
When contacting support, please include:
Please do not send passwords, payment information, Apple Account details, unredacted private screenshots, or other sensitive personal information.
KeepFolder is a screenshot organization and search application. It uses on-device text recognition to make the words inside your screenshots searchable and to organize screenshots into Smart Collections.
Search and collection results may vary depending on screenshot quality, text visibility, language, available storage, battery level, and device temperature. Text recognition and automatic categorization may occasionally be incomplete or inaccurate.
KeepFolder processes text recognition and organization on your device. It does not upload your screenshots to KeepFolder servers or provide separate cloud storage. Your original screenshots remain in your Photos library and may be synchronized by iCloud Photos according to your Apple settings.
KeepFolder’s local text index, favorites, and personal collections are stored on your device. Removing the app may remove this local app data. Keep appropriate backups of important screenshots.
KeepFolder Pro subscriptions are managed through Apple:
Settings → Your Name → Subscriptions → KeepFolder
You can use Restore Purchases inside KeepFolder to restore an active KeepFolder Pro subscription associated with the same Apple Account used for the original purchase.