Need help with Botaniva? We’re here for you.
For questions about Botaniva Pro access, subscriptions, restoring purchases, scan allowances, camera access, choosing photos, plant identification, health assessments, care recommendations, plant safety information, My Garden, scan history, recovery comparisons, deleting saved plants, device compatibility, or other Botaniva features, use Settings → Contact Us in the app. You can also email us at [email protected]. The in-app form sends your reply email, message, and support details to Firebase Firestore; diagnostics are included when you choose to include them.
When contacting support, please include:
Please do not send passwords, payment information, Apple Account details, unredacted private photos, or other sensitive personal information.
Botaniva uses AI-assisted image analysis to provide a likely plant identification, visible-health observations, care guidance, safety information, and recovery suggestions.
Results may vary depending on photo quality, lighting, focus, angle, visible plant features, growth stage, similar-looking species, network availability, and the availability of third-party analysis services. Identifications, confidence values, health scores, possible issues, toxicity information, and care recommendations may occasionally be incomplete or inaccurate.
Botaniva is not a laboratory, medical, veterinary, poison-control, agricultural, toxicology, or professional horticultural service. Never use the app alone to decide whether a plant, mushroom, berry, seed, or other substance is edible or safe to touch or consume. For suspected poisoning, urgent symptoms, or serious plant-health concerns, contact an appropriate qualified professional immediately.
Botaniva Pro subscriptions are managed through Apple:
Settings → Your Name → Subscriptions → Botaniva
Botaniva Pro is required for all plant analyses. There is no free trial. Weekly and annual automatically renewing plans are available; the price is shown in the app before purchase: